Refund policy
Returns
Because our products are made to order specifically for you, we do not accept returns or exchanges for change of mind, incorrect size or color selection, or ordering by mistake.
Please review the product details, size information, colors, and other product specifications carefully before placing your order.
Damaged, Defective, or Incorrect Items
We want you to receive your order exactly as expected. If your item arrives damaged, defective, or you receive the wrong item, please contact us through our website chat within 7 days of receiving your order.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review the issue and, where appropriate, arrange a replacement or refund at no additional cost to you.
If you are unable to contact us through the website chat, you may also reach us at atmamuse@outlook.com.
Lost or Stolen Packages
Once an order has been marked as delivered by the carrier, AtmaMuse is not responsible for packages that are lost or stolen after delivery. Please ensure that your shipping address is accurate and that someone is available to receive your order where appropriate.
Refunds
If a refund is approved, it will be issued to your original payment method. Please allow your payment provider additional time to process the refund.
United Kingdom Customers
Nothing in this policy limits any mandatory consumer rights that apply under applicable United Kingdom law. For eligible online purchases, statutory cancellation rights may apply. Certain goods made to the customer's specifications or clearly personalized may be exempt from cancellation rights where permitted by law.
Contact
If you have any questions about your order or this policy, please contact us through our website chat. If you are unable to use the chat, you can reach us at: